Cancellation & Refund

Cancellation & Refund Policy

At Khealth, we strive to offer exceptional healthcare services and products. This Cancellation & Refund Policy outlines the procedures and conditions for canceling services and requesting refunds. Please review this policy carefully before making a booking or purchase.

1. Cancellation Policy

1.1 Diagnostic Services

• Cancellation by the Customer: You may cancel your diagnostic test appointment up to 24 hours before the scheduled time. To cancel, please contact our customer support team via email or phone. Cancellation requests made within 24 hours of the appointment may be subject to cancellation charges.
• Cancellation by Khealth: We reserve the right to cancel or reschedule appointments due to unforeseen circumstances or operational reasons. In such cases, we will notify you promptly and offer a rescheduled appointment or a full refund.

1.2 Healthcare Products

• Order Cancellation: You may cancel an order for healthcare products before it is dispatched. To cancel your order, contact our customer support team as soon as possible. If your order has already been shipped, cancellation may not be possible, and you will need to follow our return policy.

2. Refund Policy

2.1 Refunds for Diagnostic Services

• Refund Eligibility: Refunds for diagnostic services are only available if you cancel the appointment within 24 hours of booking. If you cancel within the allowed timeframe, we will process the refund to your original payment method, typically within 7-10 business days.
• No Refunds: Refunds are not provided for completed diagnostic tests or services. If you have issues with the services provided, please contact us to discuss possible solutions.

2.2 Refunds for Healthcare Products

• Eligibility for Refund: You may request a refund for healthcare products if the product is returned in accordance with our return policy. Refunds are processed once we receive and inspect the returned product.
• Non-returnable Items: Certain products, such as perishable items or personal healthcare products, are non-returnable. These will be clearly marked as non-returnable on the product page.
• Processing Time: Refunds for returned products will be processed to your original payment method within 7-10 business days after we receive the returned item.

2.3 Damaged or Defective Products

• Refund or Replacement: If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, depending on your preference and product availability.

3. How to Request a Cancellation or Refund

1. Contact Us: To request a cancellation or refund, please contact our customer support team:

   • Email: Connect@khealth.in
   • Phone: +91 9538872009

1. Provide Details: When contacting us, provide your order number, appointment details, and the reason for cancellation or refund request.

2. Confirmation: You will receive confirmation of your cancellation or refund request. For refunds, we will notify you once the refund has been processed.

4. Exceptions

• Special Cases: We may make exceptions to our cancellation and refund policies in special circumstances or on a case-by-case basis. Please contact us to discuss any exceptional situations.

5. Contact Us

For any questions regarding our Cancellation & Refund Policy or if you need assistance with a cancellation or refund request, please reach out to us:

• Email: Connect@khealth.in
• Phone: +91 9538872009
• Address 1: #283, 2nd Main Rd, Shanbogh Layout, Vibhutipura Extension, Doddanekundi, Doddanekkundi, Bengaluru, Karnataka 560037
• Address 2: 02 MR ASTER Vijayanagar Channasandra, Whitefield, Bengaluru, Karnataka 560066

This policy clearly outlines the conditions and procedures for cancellations and refunds, ensuring transparency and customer satisfaction.