K Health is the Fastest Diagnostic Lab. With us, you’ll have your blood tests, RTPCR, and Health Checkups at your office, home, or at any location, you prefer in just 60 minutes! Our medical professionals are well-trained professionals and experienced.

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Shipping & Delivery

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Shipping & Delivery Policy

 

At Khealth, we are dedicated to ensuring that your healthcare products and diagnostic reports are delivered in a timely and secure manner. This Shipping & Delivery Policy outlines how we handle the delivery of products and reports purchased or ordered through our website (khealth.in).

1. Delivery of Diagnostic Reports

1.1 Electronic Reports
  • Digital Access: For most diagnostic services, once your test results are ready, they will be available digitally through your registered account on our website. You will also receive an email with a secure link to access your reports.
  • Report Timelines: The turnaround time for diagnostic reports varies depending on the type of test conducted. Routine tests typically take 24-48 hours, while more specialized tests may take longer. You will be informed of the estimated time when booking your appointment.
1.2 Hard Copy Reports
  • Optional Hard Copy: If you prefer a hard copy of your test results, you can request a printed version during the booking process or after receiving the electronic report.
  • Delivery Time: Hard copy reports are dispatched within 2 business days after the results are ready. Delivery times vary depending on your location, typically ranging from 3-7 business days.

2. Shipping of Healthcare Products

For healthcare products purchased from Khealth, we offer reliable and fast shipping across India.

2.1 Processing Time
  • Order Processing: Once you place an order, we process it within 1-2 business days. Orders placed on weekends or public holidays may experience slight delays.
2.2 Delivery Timeframes
  • Standard Delivery: Our standard delivery time is 3-7 business days, depending on your location within India.
  • Express Delivery: In select locations, we offer express shipping, which ensures delivery within 1-3 business days. Express delivery charges may apply, and the option will be available at checkout if applicable.
  • Tracking Your Order: Once your order has been shipped, you will receive an email notification with a tracking number so you can monitor the progress of your delivery.
2.3 Shipping Charges
  • Standard Shipping: Shipping charges depend on the weight of the product and your delivery location. The total shipping cost will be calculated and displayed during checkout.
  • Free Shipping: Free shipping may be available on select products or promotional offers. Check the product details or promotion page for eligibility.

3. Delivery Locations

We currently deliver healthcare products and hard copy reports across India. If you are located outside India, please contact our support team for international shipping options, as availability varies.

4. Delivery Issues

4.1 Delayed or Missing Orders

While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances. If your order has not arrived within the expected timeframe, please contact our customer support team for assistance. We will promptly investigate the issue and keep you updated.

4.2 Incorrect Shipping Address

It is your responsibility to provide accurate shipping information at the time of order. Khealth is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer. If you realize that the shipping information is incorrect, please contact us immediately to rectify the issue.

4.3 Damaged or Defective Products

If you receive a product that is damaged or defective, please notify us within 48 hours of receipt. We will arrange for a replacement or refund, depending on the nature of the issue.

5. Contact Us

If you have any questions about shipping or delivery, or if you encounter any issues with your order, feel free to contact our customer support team:

  • Email: Connect@khealth.in
  • Phone: +91 9538872009
  • Address 1: #283, 2nd Main Rd, Shanbogh Layout, Vibhutipura Extension, Doddanekundi, Doddanekkundi, Bengaluru, Karnataka 560037
  • Address 2: 02 MR ASTER Vijayanagar Channasandra, Whitefield, Bengaluru, Karnataka 560066

This Shipping & Delivery Policy ensures customers are informed about the process of receiving their products and diagnostic reports, along with the support provided in case of any issues.