Privacy Policy

Privacy Policy – KHealth

Last Updated: 11/12/2025

KHealth (“we”, “our”, “us”) operates mobile applications including the KHealth Technician app and the KHealth Customer app (collectively, “Apps”).
This Privacy Policy explains how we collect, use, disclose, and protect user information when you use our Apps.
By using the Apps, you agree to this Privacy Policy.

1. Information We Collect
1.1 Personal Information

We may collect information such as:

• Name
• Phone number
• Email address
• Customer details
• Technician details
• Service-related information

Any information voluntarily provided during registration or use of the Apps.

1.2 Location Information 

Both KHealth Technician and KHealth Customer apps collect and use location data, including:

Types of Location Data Collected

• Approximate location (network-based)
• Precise location (GPS)

When Location Data Is Collected

• When the app is open and in use (foreground).
• KHealth Technician App only: Location may also be collected in the background, even when the app is closed, if the user grants background location permission.

Why We Collect Location Data (Purpose of Use)

Location data is essential to operate core features, including:

• Discovering nearby services
• Assigning technicians
• Real-time job tracking
• Technician availability updates
• Navigation and route optimisation
• Live task progress updates
• Operational monitoring and safety features

We do not collect location data for advertising or marketing.

How We Use Location Data-

• To provide and improve app features and service operations
• To enable accurate technician dispatch and customer service
• To personalise user experience
• To ensure service quality and safety
• To prevent fraud and misuse

Sharing of Location Data

We do not sell or share location data with third parties for marketing purposes.

Location data may be shared only with:

• Trusted service providers (e.g., mapping, analytics, navigation, infrastructure) strictly for app functionality
• Legal authorities, if required by law, to protect user rights, safety, or security

All third parties must follow applicable data protection laws.

User Control

Users may:

• Allow or deny location access
• Revoke location permissions anytime through device settings

2. How We Use Other Information

We use collected information to:

• Provide and manage services
• Connect customers with technicians
• Track service progress and update users
• Improve functionality and user experience
• Communicate service-related updates
• Ensure security and fraud prevention
• Comply with legal requirements

3. Data Sharing and Disclosure

We do not sell or rent personal information.

We may share data only with:

• Verified service providers who help operate the Apps
• Legal authorities if required
• Entities responsible for safety, fraud prevention, or compliance
• All third parties must comply with data protection laws.

4. Data Security

We use reasonable technical and organizational safeguards to protect user information.
However, no method of transmission or storage is completely secure.

5. Data Retention

We retain personal and location data only as long as necessary for operational purposes or as required by law.

6. User Rights and Choices

Users may:

• Access, update, or request deletion of their personal information
• Control app permissions, including location access
• Uninstall the app to stop further data collection

7. Children’s Privacy

The Apps are not intended for children under 13.
We do not knowingly collect personal information from children.

8. Third-Party Services

The Apps may use third-party tools (e.g., mapping, analytics, notifications).
These services may collect data according to their own privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page, and the “Last Updated” date will be revised.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Go One Technologies
Email: support@goone.in

Website: https://goone.in