Privacy Policy

Privacy Policy

At Khealth, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, book diagnostic services, purchase healthcare products, or engage with our customer support.

1. Information We Collect

We collect personal information to provide you with a seamless and personalized experience. This includes:

• Personal Details: Name, contact information, address, and identification details.
• Health Information: Medical history, test results, and other relevant health data.
• Payment Information: Credit/debit card details, UPI IDs, and other payment methods used during checkout.
• Usage Data: Information about your interactions with our website, including pages visited, time spent, and other analytical data.

2. How We Use Your Information

The information we collect is used to:

• Provide and improve our diagnostic services and healthcare products.
• Process payments and manage orders.
• Communicate with you regarding your appointments, test results, or order status.
• Enhance user experience through personalized recommendations and offers.
• Ensure the security of our services and comply with legal obligations.

3. Pricing, Checkout, and Payment Procedures

3.1 Pricing

• Transparent Pricing: All service and product prices are displayed on our website, inclusive of applicable taxes unless otherwise stated. We ensure that there are no hidden fees.
• Price Changes: Prices are subject to change without prior notice; however, the price at the time of booking or purchase will be honoured.

3.2 Checkout Process

• Secure Checkout: Our checkout process is designed to be simple and secure. When you finalize your order or appointment, you will be directed to a secure payment gateway to complete the transaction.
• Payment Methods: We accept various payment methods, including credit/debit cards, net banking, UPI, and digital wallets. All payments are processed securely to protect your financial data.

3.3 Payment Security

• Data Encryption: All payment transactions are encrypted using SSL technology to ensure the highest level of security. We do not store your complete payment details on our servers.
• Secure Payment Gateways: Payments are handled through trusted third-party gateways, ensuring compliance with industry standards for payment security.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for:

• Service Providers: We may share your data with third-party service providers who assist us in delivering our services (e.g., payment processors, delivery services).
• Legal Obligations: Your information may be disclosed when required by law or in response to valid requests by public authorities.

5. Data Retention and Security

• Retention: Your personal data is retained only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
• Security Measures: We employ appropriate security measures, including encryption, access controls, and regular audits, to protect your information from unauthorized access or disclosure.

6. Your Rights

You have the right to:

• Access Your Data: Request access to your personal information that we hold.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your data, subject to legal requirements.
• Opt-Out: Opt-out of marketing communications at any time.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand user behaviour, improve site navigation, and provide personalized content. You can manage your cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and you will be notified of significant updates.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, or if you need assistance with your account, please contact us:

• Email: Connect@khealth.in
• Phone: +91 9538872009
• Address 1: #283, 2nd Main Rd, Shanbogh Layout, Vibhutipura Extension, Doddanekundi, Doddanekkundi, Bengaluru, Karnataka 560037
• Address 2: 02 MR ASTER Vijayanagar Channasandra, Whitefield, Bengaluru, Karnataka 560066

This Privacy Policy is designed to assure users of Khealth’s commitment to protecting their personal and medical information while adhering to legal standards.